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Responsible Gaming

At Nossa Aposta, we believe that online gambling should be an enjoyable form of entertainment. We are committed to promoting responsible gaming practices that protect our players and ensure a safe, legal, and informed gaming environment. Our responsible gaming policy is designed to support players in maintaining control over their gambling activities and to provide the necessary tools and information to make informed decisions.

Our Commitment to Responsible Gaming

The Board of Directors at Nossa Aposta recognises responsible gaming as a top priority. We have implemented a comprehensive set of measures and practices aligned with international standards and Portuguese legislation. Our goal is to integrate responsible gaming principles into all aspects of our operations, including the continuous training of our staff to uphold these values.

Setting Limits

To help players manage their gambling activity, Nossa Aposta offers various tools that allow you to set limits according to your preferences:

  • Deposit and Bet Limits: You can set daily, weekly, and monthly limits on deposits and bets to organise your budget effectively.
  • Session Time Alerts: Receive notifications about the duration of your gaming sessions, with options to be alerted after 30 minutes, 1 hour, or 1.5 hours.
  • Activity Monitoring: Check how much time you have spent playing, review your transaction history, replay certain game rounds, and monitor your account balance.

Once set, these limits remain active until you decide to change them. Changes to increase limits take effect after 24 hours, while reductions are applied immediately. You can adjust your limits anytime by accessing "My Account" and selecting "Account Settings." If you need assistance, our Customer Support team is available via email at [email protected] or through the "Contact Us" section on our website.

Pause and Self-Exclusion Options

We provide mechanisms to help you take breaks or suspend your gambling activity if needed:

  • Pause Periods: Short-term suspensions of 24 hours, one week, or one month, after which your account is automatically reactivated.
  • Self-Exclusion: Longer-term options of three months, six months, or an indefinite period. During self-exclusion, your access to gambling activities is blocked.

You may also self-exclude through the Portuguese Regulator, Serviço de Regulação e Inspeção de Jogos (SRIJ), which blocks access to all licensed operators. After the minimum self-exclusion period, you can request to end the exclusion early; access will be restored one month after the request. For indefinite self-exclusion, your account will be closed, and any remaining balance transferred to your bank account within 48 hours.

If you have questions or need support regarding these options, please contact our Customer Support team.

Age Restrictions and Protection of Vulnerable Individuals

In compliance with Portuguese law, Nossa Aposta strictly prohibits gambling services to minors, individuals legally declared incapable, or those voluntarily or judicially barred from gambling. Registration on our platform is not permitted for these groups.

To protect accounts from unauthorised access by such individuals, we recommend:

  • Not sharing your login details.
  • Not enabling password saving on browsers or devices.
  • Keeping personal data such as ID cards, credit cards, and bank details confidential.
  • Using parental control or internet filtering software if minors or restricted individuals have access to your devices. Examples include Net Nanny, Norton Family Premier, GamBlock, and BetFilter. Nossa Aposta is not affiliated with these providers.

Player Protection and Safety Tools

Our platform is designed to empower players to control their gaming experience responsibly. We encourage players to gamble consciously, maintaining full control over the time and money spent, without compromising family, social, financial, or professional responsibilities.

Key principles for responsible play include:

  • Understanding that gambling is not a source of income.
  • Recognising that winnings depend entirely on chance.
  • Only spending what you can reasonably afford in terms of money and time.
  • Utilising our tools to set deposit and bet limits and to take regular breaks.
  • Avoiding gambling under the influence of substances that impair judgement or self-control.
  • Seeking help if you notice changes in your gambling behaviour.

For self-assessment, you can visit our Responsible Gaming page or the Instituto de Apoio ao Jogador website.

Support and Help Services

If you experience difficulties controlling your gambling, Nossa Aposta encourages you to seek professional help. The Linha Vida service offers anonymous, free, and confidential psychological counselling for gambling-related issues. This public service, under the Ministry of Health, provides support to players, their families, health professionals, educators, and community workers.

Contact Linha Vida via:

  • Telephone counselling: 1414 (available on weekdays from 10:00 to 18:00)
  • Email counselling: [email protected]

Transparency and Information

We are committed to providing clear and comprehensive information about our games, including rules and characteristics, to help you make informed decisions. Please consult our Terms and Conditions and Privacy Policy for further details.

Conclusion

Nossa Aposta is dedicated to fostering a safe and responsible gaming environment. We provide the tools, information, and support necessary to ensure that gambling remains a fun and controlled activity. We encourage all players to use these resources wisely and to reach out for help if needed.